Returning your purchase
I have received an incorrect, faulty or damaged item, what do I do?
If you have accidentally ordered the wrong item or you have an item that is faulty or damaged please use the following processes to arrange a collection and in the case of a faulty or damage, a collection and reorder of the item/s.
Contact us via phone or online
To return an item or arrange a collection and reorder, you will need to contact us within 14 days of receiving the item. Some computing or technology items need to be returned sooner, so please check with our Customer Service Team if this applies to you.
You can contact our Customer Service Team on 01502 452400, our phone lines are open between 9am to 5pm, Monday to Friday.
Alternatively you can start this process online. Simply Login and go to the contact us page, choose the relevant order number and let us know which item you would like to return.
If you contact us more than 14 days after delivery, we may be able to accept the goods back, but not at full credit value.
Getting the item ready for collection
After you have contacted us, we will email you a returns number and arrange for a free collection. Items that need to be reordered will be processed by our team at the same time and your replacement goods will be shipped out to you.
When the courier comes to collect the item, you will need to let them know the returns number you received from our Customer Service Team.
Please do not write or tape the returns number onto the item that is being returned, simply write the number on a sticky note and attach it to the box or packaging.
Can I exchange a product?
Unfortunately we are unable to offer exchanges for products. If you would like to exchange your item for an alternative, we suggest you return the unwanted goods to us for processing and place a new order.
An item is missing from my order, what do I do?
If you believe there is an item missing from your order, please check your order confirmation and dispatch emails to make sure all of your items were due to arrive in the same delivery.
If all of your items are available for next day delivery, they should be delivered at the same time. If your items are a mix of next day delivery and 3-5 business day delivery, they will be sent to you on different days depending on stock availability.
If you are unable to find the missing item, you will need to contact us within three 3 days of receiving your order. You can contact us online or call 01502 452400, Monday to Friday, 9:00am – 5:00pm.
If you contact us more than 3 days after delivery, we may be able to assist with your missing item query.
How do I arrange a free returns collection?
If you have already contacted our Customer Service Team and received a returns number, our couriers will contact you within three business days to collect the goods which are to be returned.
When the courier comes to collect the item, you will need to let them know the returns number you received from our Customer Service Team. Collections will only be attempted twice, after the second time we are unable to issue a refund.
Please do not write or tape the returns number onto the item that is being returned, simply write the number on a sticky note and attach it to the box or packaging.
If your item has not been collected within 5 business days of the courier contacting you, please contact us.
Will collections happen at the same time as delivery?
Our couriers are unable to deliver and collect items at the same time because we will sometimes use different couriers to deliver different items.
Can I change or cancel an existing order?
If you have confirmed and paid for an order, unfortunately you will be unable to edit or cancel it. For further information, you can contact us online or call 01502 452400, Monday to Friday, 9:00am – 5:00pm.